Privacy Policy 

Effective date

February 3, 2026

Who we are:

PAP IQ provides education and compliance support for patients using CPAP/BiPAP and other positive airway pressure (PAP) therapies. This Privacy Policy explains how we collect, use, share, and protect your information when you receive services from PAP IQ.

What information we collect

Depending on the services you receive, we may collect:

  • Contact information: name, phone number, email address, mailing address.
  • Appointment and communication details: call notes, emails, texts, Zoom/telehealth session details, and your preferences for how we contact you.
  • PAP therapy and compliance information: device type, mask type, usage hours, leak data, AHI and related therapy metrics, and troubleshooting history.
  • Health information you share with us: sleep study results or summaries, symptoms, side effects, and relevant medical history as needed to support your PAP education.
  • Referral and provider information: your DME provider, ordering/referring clinician, and related administrative details.
How we use your information

We use your information to:

  • Provide PAP education, coaching, and troubleshooting support.
  • Track and support your therapy compliance during the program.
  • Coordinate with your DME provider and, when appropriate, your clinician
  • Document services provided and maintain quality and safety.
  • Respond to your questions and requests.
  • Improve our educational materials and service delivery.
How we share your information

We share information only as needed and are consistent with applicable law.

  • With your DME provider: to support setup, equipment-related coordination, and compliance reporting.
  • With your clinician (when applicable): to support clinical coordination, questions about therapy, or documentation.
  • With service providers: trusted vendors who help us operate (for example, secure communications, scheduling, or document storage). These vendors are required to protect your information and use it only to provide services to PAP IQ.
  • As required by law: if we are required to disclose information by law, regulation, court order, or to protect safety.
Your choices and communication preferences
  • Phone and text: We may call or text you for scheduling and support. Standard message and data rates may apply.
  • Email: Email may not always be fully secure. If you prefer not to receive email, tell us and we will use an alternative method when possible.
  • Opting out: You can request limiting certain communications at any time, though this may affect our ability to support you.
How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect your information, including:

  • Access controls so only authorized personnel can view patient information
  • Secure storage and controlled sharing of patient records
  • Minimum necessary use and disclosure of information
  • Staff training on privacy and confidentiality

No method of transmission or storage is 100% secure. If a privacy incident occurs, we will take appropriate steps to investigate and respond.

How long we keep information:

We retain patient information for as long as needed to provide services and as required by applicable law, contracts, and record retention requirements.

Your rights

Depending on applicable law, you may have the right to:

  • Request access to certain information we maintain about you.
  • Request corrections to inaccurate information.
  • Request restrictions on certain uses or disclosures.
  • Request a copy of this Privacy Policy

To make a request, contact us using the information below.

Children’s privacy

Our services are intended for patients receiving PAP therapy support. If you believe we have collected information from a minor without appropriate authorization, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be available upon request and/or posted where appropriate. The effective date will be updated.

Contact us

If you have questions about this Privacy Policy or your privacy choices, contact:

  • PAP IQ
  • Phone: 916-354-5955
  • Website: https://papiq.org
Important note

This Privacy Policy is provided for general informational purposes and is not legal advice. If you need help ensuring compliance with HIPAA or state privacy laws, consider consulting a qualified healthcare privacy attorney.